Warranty

Warranty Policy

At KaMic Home, we are committed to providing high-quality products that meet the highest standards of durability and performance. We proudly offer a comprehensive 1-year manufacturer warranty on all of our products. Below are the details regarding our warranty policy, coverage, and claims process.

1. What Does Our Warranty Cover?

Our warranty covers any manufacturer defects in materials or workmanship. If you experience any issues with your product within 1 year of purchase, we will gladly repair or replace any defective parts. This includes:

  • Defective components that affect the performance of the product.
  • Parts that are missing or damaged during the delivery process.
  • Manufacturing flaws or structural issues that impair the function or appearance of the product.

2. What Is Not Covered by the Warranty?

While we strive for perfection, our warranty does not cover the following:

  • Damage caused by improper installation, misuse, or accidents.
  • Normal wear and tear such as scratches, fading, or discoloration.
  • Damage resulting from unauthorized repairs or alterations made to the product.
  • Damage caused by external factors such as fire, water, or other environmental issues.

3. Replacement Parts

If any parts of your product are missing or damaged, we will send replacements at a significantly low cost. Please note that it may take up to 45 days for replacement parts to arrive due to shipping and preparation times. We aim to ensure that your replacement parts are delivered as quickly as possible, but please be patient as this may vary depending on the location and product type.

4. How to File a Warranty Claim

To initiate a warranty claim, please follow these simple steps:

  1. Contact our customer support team at support@kamichome.com with your order number and a description of the issue.
  2. Provide photographic evidence of the defect, if applicable, along with any relevant details about the problem.
  3. Our customer service team will review your claim and confirm the next steps for your product replacement or repair.

Need Further Assistance?

If you have any additional questions about our warranty policy, or if you need assistance with a warranty claim, please don't hesitate to reach out to our customer support team. We're here to help!

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