Returns

Return Policy

At Olleah Inc, we want to ensure our customers are completely satisfied with their purchase. If for any reason you are not satisfied, we offer a hassle-free return process within 30 days of receiving your product.

Return Guidelines

You have 30 days from the date of receiving the product to initiate a return. After 30 days, a 25% restocking fee will be applied for all returns. Please review the conditions for returns below to ensure a smooth process.

Return Reasons

1. Shipping Damage or Manufacturing Defects

If your product is damaged during shipping or is found to have a manufacturing defect, Olleah Inc will arrange for the return of the product at no additional cost to you. Once the product is received, we will process a full refund. Alternatively, we can send you replacement parts, free of charge, to resolve the issue.

2. Customer Remorse

If you wish to return the product for any reason other than shipping damage or manufacturing defects, you will be responsible for the return shipping cost. The product must be in new, unused condition and in its original packaging. If the product is not in resalable condition, a restocking fee will be applied.

Important Information

  • Restocking Fee: A 25% restocking fee will apply for returns that are initiated after the 30-day return window or if the product is returned in unsatisfactory condition.
  • Return Process: Please contact our customer support team to initiate your return. We will provide you with the necessary instructions and return shipping labels (if applicable).
  • Refund Processing: Refunds will be issued to your original payment method once the returned item is received and inspected. Please allow 5-7 business days for processing.

Need Help? Contact Us for Assistance

If you have any questions or need further assistance, feel free to reach out to our team. We’re here to help!

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